Refund policy

We want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the terms below.

RETURNS.

You have the right to cancel your order within 14 days of receiving your item, without needing to provide a reason.

After notifying us that you wish to cancel, you must return the item within 14 days.

Items should be returned in their original condition. You may handle the item as reasonably necessary to inspect its nature, characteristics and functionality. We may make a deduction from your refund if the item has been handled beyond what is reasonably necessary and its value has been reduced. 

RETURN POSTAGE.

Unless the item is faulty, damaged, incorrect or not as described, the customer is responsible for the cost of returning the item.

REFUNDS

Once we receive your returned item, we will process your refund within 14 days. Refunds will normally be made using the original payment method.

If you cancel your order under your statutory cancellation rights, we will refund the standard delivery charge you originally paid. Any additional cost for an upgraded delivery option will not be refunded. 

FALTY OR DAMAGED ITEMS.

If your item arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order number and photographs/videos showing the issue.

You may be entitled to a repair, replacement or refund depending on the circumstances. Nothing in this policy affects your statutory consumer rights. 

How to request a return

To request a return or refund, please contact us at:

Email: shopstarloom@gmail.com